Return & Refund Policy

We are committed to ensuring your satisfaction with every purchase of fabric sets and trouser fabrics. Please read the following policy carefully before placing an order:

1. Returns

• Returns are accepted within 7 days of delivery from the date you receive the products.
• To be eligible for a return, the fabric must be unused, unwashed, and in its original packaging with all labels intact.
• Custom-cut or personalized fabrics cannot be returned unless defective.

2. Defective or Damaged Items

• If you receive a damaged or defective fabric, please notify us within 48 hours of delivery.
• Provide photographs of the defect or damage for verification.
• We will offer a replacement of the same fabric or a full refund if a replacement is not available.

3. Refunds

• Once your return is received and inspected, the refund will be processed within 5–7 business days.
• Refunds will be issued via the original payment method.
• Shipping charges are non-refundable, except in cases where the item was defective or wrongly shipped.

4. Exchanges

• Exchanges are permitted for items of the same value and subject to availability.
• Customers are responsible for any additional shipping costs incurred for exchanges.

5. Return Process

• Contact customer support at jivanshenterprise20@gmail.com with your order details, reason for return, and supporting photographs (if applicable).
• Our team will provide instructions for returning the item safely.

6. Important Notes

• Returns or refunds will not be accepted for fabrics that have been washed, altered, or damaged due to customer handling.
• We reserve the right to decline a return if the fabric does not meet the above conditions.

We strive to make your shopping experience smooth and satisfactory. Your feedback and concerns are always welcome, and our team is here to assist you promptly.